iHatid values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard information obtained through the iHatid website and system, in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012.

Information We Collect

iHatid may collect the following types of information:

• Non-identifiable information, such as shuttle request details, preferred pick-up and drop-off locations, time of request, and usage patterns
• Technical information, including browser type, device information, IP address, and system logs for security and performance monitoring

The system does not intentionally collect direct personal identifiers unless explicitly stated and necessary for system functionality.

Purpose of Data Collection

The information collected is used to:

• Process and analyze shuttle service requests
• Identify and evaluate drop-off points and demand patterns
• Improve system functionality, safety, and operational efficiency
• Support academic, planning, and operational research purposes

All data are processed solely for legitimate and lawful purposes related to the operation and improvement of the iHatid platform.

Data Protection and Security

iHatid implements appropriate organizational, technical, and administrative security measures to protect collected data against unauthorized access, loss, misuse, or disclosure. Access to data is limited to authorized personnel only and is handled with strict confidentiality.

Data Sharing and Disclosure

iHatid does not sell, rent, or trade user information. Data may only be shared:

• In aggregated and anonymized form for reporting and system analysis
• When required by law, legal process, or lawful government request

Data Retention

Collected data are retained only for as long as necessary to fulfill the stated purposes or to comply with legal and institutional requirements. Once no longer needed, data are securely disposed of in accordance with applicable regulations.

User Rights

In accordance with the Data Privacy Act of 2012, users have the right to:

• Be informed about the collection and use of their data
• Access and request correction of their information
• Object to data processing under certain conditions
• Withdraw consent where applicable

Consent

By accessing and using the iHatid website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Policy Updates

iHatid reserves the right to update or modify this Privacy Policy as necessary. Any changes will be posted on this page and will take effect immediately upon publication.